Frequently Asked Questions
What are the delivery times?
Your order is prepared within 1 to 3 business days, then delivered in mainland France within 7 to 14 business days.
How do I track my order?
Once shipped, you will receive a tracking number via email to track your package in real-time.
Can I return an item?
In accordance with the law, you have a right of withdrawal of 14 days after receipt: item unused, in its original packaging, return shipping costs at your expense. The complete procedure is detailed on the Shipping & Returns page.
What payment methods do you accept?
Credit/debit cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay. SSL encrypted payment via Shopify Payments.
Can I modify or cancel my order?
All requests must be made in writing (email address in our legal notice) within 12 hours of placing the order. After this period, the order will be prepared and can no longer be modified.
My item arrived damaged, what should I do?
Report it within 48 hours, with photographic evidence, according to the procedure on the Delivery & Returns page: return or full refund, free of charge.
How to choose the right size?
Each product sheet indicates the recommended dimensions and templates.